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Latest version of our CAPS® software

Here you can find the latest version of our software as well as some useful tips on how to set it up on your computer

Software for 32 Bit (x32) Versions of any Windows® Operating System:

  • remove any previous version of all the Vestibular Technologies software applications (using the Windows Control Panel - Add/Remove Programs function)
  • click on this VT CAPS® Software Installer link (Version 4.0.2.2 - 152MB)
  • follow the download instructions
  • save the file on your computer
  • double-click on it and the installation will automatically start
  • follow the instructions on the screen to complete the installation

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Software for 64 Bit (x64) Versions of any Windows® Operating System:

  • remove any previous version of all the Vestibular Technologies software applications (using the Windows Control Panel - Add/Remove Programs function)
  • click on this VT CAPS® Software Package link (Version 4.0.2.2 - 152MB)
  • follow the download instructions
  • save the file on your computer
  • double-click on it and extract the files on the local computer
  • browse to the "Setup" folder and double click on "Setup"
  • follow the instructions on the screen to complete the installation

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Script for solving Windows USB issues

In the past several months we have experienced a much higher than normal number of support calls. Investigation revealed that almost all of those calls were due to problems caused by changes institute by Microsoft with the most recent updates of their Windows operating systems.
In some instances, Windows had enabled its right to turn off power to any or all USB ports whenever it wanted (Selective Suspend).
In other instances, Windows had been given the right to suspend power while it collected user data pursuant to its "Customer Experience Improvement Program". And these settings are sometimes reset with new Windows updates.

There are many reports on the internet about the problems these changes have created, not only to our devices but to a large number of systems. Because the problems experienced by our customers were to be so common, we decided to create a script file that could be installed on customers' computers in order to address and resolve the problems.

It is simple to install. This is what you need to do:

  • Make sure you are logged on with administrative privileges
  • download the script file to the Vestibular Technologies program folder.
    • In a 64 bit system, this folder can be found at: C:\Program Files (x86)\Vestibular Technologies
    • In a 32 bit system, this folder can be found at: C:\Program Files\Vestibular Technologies
    Or if you prefer, the file can be installed in your Documents folder. It will use its current location to schedule itself to run automatically from there after the first run.
  • Double click on it to run it the first time. It will probably prompt for administrative privileges, which might require a password if the user under whose account you are working on doesn't have administrative privileges, otherwise it just requires that you click it for confirmation.
  • The script will run in a command prompt window (console), and you will see what it is doing. After about 10 seconds it will be finished, and the window will close.
  • The script installs itself creating a scheduled task that will run each time you boot up your computer (after a 1 minute delay), and then will run every 4 hours as long as the computer is running, even if no one is logged on.

The script accomplishes a number of different tasks:

  1. Disables USB Selective Suspend for all USB host controllers and USB hubs
  2. Disables USB Selective Suspend for the entire computer
  3. Disables USB Enhanced Power Management for all Vestibular Technologies Devices
  4. Disables Microsoft Customer Experience Improvement Programs Scheduled Tasks, i.e. all task in
    \Microsoft\Windows\Application Experience\
    \Microsoft\Windows\Customer Experience Improvement Program\
    \Microsoft\Windows\Autochk\
  5. Disables Microsoft Customer Experience Improvement Programs Services. i.e.
    DiagTrack
    dmwappushsvc
  6. Schedules a task to run itself at boot time and every 4 hours

Notes:
In XP, only the first 3 tasks are executed because there are no Customer Experience Improvement Programs Scheduled Tasks nor Services in XP. And in XP the script does not schedule a task to run itself, but once you have run it the first time, you do not have to do so again (XP does not reset this configuration since no more updates are provided by Microsoft).

Also, when using this script the first, the system needs to be rebooted for the new hardware settings to be visible.

If you have any difficulty doing the install, or are unable to download the script file, or are just uncertain about how to proceed, contact us.

As always, we are here to help you in any way we can!

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Installing your CAPS® license

The CAPS® license provided with your system can only be installed using the CAPS® software, no other application will be able to read it.

To install the license, do as follow:

  • copy the license file you have received by email to the CAPS® computer
  • the file will show up associated with an icon that looks like a key
  • double click on the license file to open the License Installation interface
  • check that your information are correct (if this is not the case, contact us so we can issue you a new license with the correct information)
  • follow the instructions on the screen to install the license
  • once the license is installed, close the License Installation interface. You are now ready to use your CAPS® software

NOTE:
If you cannot take full advantage of the new functionalities of the CAPS® software applications, contact us because your license might not have all the modules enabled that you purchased. We can update it to reflect the modules you originally purchased, and you can always purchase any additional modules you may need at anytime.

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Windows XP security issue

As a market strategy, Microsoft has been pushing all its customewr to upgrade Windows XP to the newest operating system, with the excuse of security issues since Windows XP is no longer supported and upgraded.

Unless there is a compelling reason to upgrade the operating system, we recommend our customer NOT to upgrade it: the alleged security issues can be avoided with safe internet practices as well as standard operating procedures to guarantee data safety and patient's privacy.

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Installation on Windows 7 or 8

When using Windows® 7 or 8 Operating System:

  • if you are encountering any problems while installing the VT CAPS® Software, make sure you have administrative privileges;
  • if you are getting an error message (unable to update the registry or similar) after installing the license using the VT License Manager software, go into each software's Options - License Tab and manually install the license using Set License File;
  • if the software does not start when clicking on the icon, right click on the icon and in the Properties Compatibility Tab, check run this program in compatibility mode for and in the drop down list select Windows XP Service Pack 3, then click OK.
  • If you still are having issues, right click the icon again and select run as administrator.

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Installation on Windows 10

Follow the same instructions as for Windows 7 or 8 and make sure you install the Script for solving Windows USB issues.

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